Shipping costs are set for Australia and New Zealand, in the checkout for our products for all standard door to door deliveries. However, the rate may increase if you are located within a remote Australian region, are having your items shipped to a PO Box, or are in remote aera of New Zealand. Feel free to make an enquiry with our team to discuss your shipping rate before purchasing. For any Breakage in transport! Contact use by email or phone as soon as posable as there is a 24-hours window to make any claim. And see the Claims instructions. Photos of the damaged item are required, Please send through the following:
- The box and any damage on it
- The freight label
- The broken pot with packaging
This is the requirement of the freight insurance
We take great pride in our quality and craftsmanship, and hope you love your handmade pottery pieces for many, many years to come. Know more